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| What is Zentrack? |
| Zentrack is a fully customizable help desk, bug tracking, and project management system. It is designed for systems with less than 10,000 users (until the 3.0 release!).
A complete list of features can be found in the Features Section, or you can check out the Demo Site |
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| Features |
| Zentrack is a highly flexible, quality bug tracking, project management, and help desk system. The current features include:
User Interface
- Customizable Look and Feel (colors, fonts, dates, numbers, screens)
- The fields and names in each screen are customizable
- Keyboard Shortcuts for quick access
- Compact design to maximize viewable data
- Simplicity: Designed with a purpose in mind
Workflow and Data Management
- Custom fields: add your own fields for your own uses
- Behaviors: set up relationships between fields and load choices dynamically
- Approvals and Testing can be enforced on a ticket by ticket basis
Workforce Management
- Track hours, time estimates, deadlines, and start dates
- Control employee access on a feature by feature, screen by screen basis
Contacts and Customers
- Maintain a list of organizations or people (i.e. customers) related to your tickets
- Maintain contract agreements and reference items for each contacts
- Associate contacts with tickets for tracking, sorting, viewing
Accessibility and Monitoring
- Email interface for busy employees
- Internationalization support
- Recieve email notices on a ticket by ticket basis
- Send reminders for overdue items
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