Zentrack is designed to be a highly flexible, quality, project management and help desk solution. It is currently targeted for organizations with less than 5000 employees (until our 3.0 release!).
Click the "Read More..." button to see a complete list of features, or check out the Demo Site and try it for yourself!
The current features include:
Workflow and Data Management
- Custom fields - add your own dates, numbers, strings, and lists
- Behaviors - complex dependencies and lists
- Enforce approval and testing
- Track hours, estimates, and deadlines
Interfaces and Adaptation
- Secure customer portal
- Email gateway for creating and responding to tickets
- Reminders for overdue items
- REST/HTTP API
Usability and Interface
- Customizable Look and Feel
- Control access on screen-by-screen, field-by-field basis
- Keyboard shortcuts
- Compact design
- Simplicity: Designed with a purpose in mind
Limitations
Yes, we are aware that there are many tracking systems out there. We hope you pick the one that works best for your organization. Here are some limitations and feature requests from our users, which may help you in deciding if ZT is right for you:- No User Groups - permissions are set for each user (a bit tedious)
User groups are planned for release 2.7 - Rigid Workflow - tickets can only be OPEN, PENDING, or CLOSED, you can't add any additional steps
Most users overcome this with creative use of bins/moving tickets and custom fields (checkboxes or text fields), version 3.0 will have a completely customizable flowpath - Resource Management and Gant Charts - although we haven't found a system that does them (for free), everybody wants them
Planned for 3.1
